(GS) Air Jordan 12 Retro 'Black Siren Red' 510815-008

Authenticity is the backbone of our business, every item we sell on our site is inspected by our expert authentication team. Our team are greatly experienced and highly trained in the business. Furthermore, we only source our products from industry verified and trusted suppliers.

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1. General Information
   All orders are subject to product availability. If an item you have purchased is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
   
   
2. Delivery Location
   Items offered on our website are available for shipment across the world. Any duties & taxes will be charged separately by the courier.
   

4. Shipping Details
Shipping will be done by a third-party courier. Avoid any delivery delay by providing your full address along with your contact details. Delivery Instructions can be included at the check-out page.

5. Damaged Items in Transport
We do not take any liability for items being damaged during transport. However, If there is any damage to the packaging on delivery, contact us immediately at admin@sneakersouqq.ae so that we can escalate this to our shipping partner.

1. Questions
   If you have any questions about the delivery and shipment or your order, please contact us at at admin@sneakersouqq.ae.

Thank you for shopping with SneakerSouqq. We want you to be completely satisfied with your purchase. If for any reason you are not, we offer the following returns policy:

1. Eligibility: You may return a product within 7 days of receipt if it is in its original condition, unworn, and with all original tags and packaging.
   
2. Return Process: To initiate a return, please contact our customer service team at the email address provided on our website. We will provide you with a return authorization number and instructions on how to return your product. You are responsible for the cost of return shipping. Please note there is a 25% restocking fee on all returns.
3. Refunds: Once we receive your returned product and confirm that it is in its original condition, we will process a refund to the original payment method within 5 business days. Shipping costs are non-refundable.
4. Exchanges: We do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired product.
5. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer service team within 48 hours of receipt. We will provide you with a return authorization number and instructions on how to return the product. We will replace the product or provide a refund, depending on your preference.
6. International Returns: If you are returning a product from outside the UAE, please ensure that the product is marked as a "Return" on any customs declarations. Failure to do so may result in customs duties or taxes being charged, which will be deducted from your refund.
7. Sale Items: Sale items are final sale and are not eligible for return or exchange.
8. Non-Returnable Items: Personalized or customized products, such as products with custom embroidery or printing, are not eligible for return or exchange.
9. Changes to Returns Policy: We reserve the right to modify this returns policy at any time, without notice. Please review this policy regularly to ensure that you are aware of any changes.

Please note: We do not provide a refund if the order is delayed within a 48 hour window of the range of estimated date of delivery. You will receive a delay compensation coupon up to AED 100.

If you have any questions or concerns about our returns policy, please contact our customer service team at the email address provided on our website.

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